We want all our visitors to enjoy the very best experience we can offer, including visitors with accessibility needs.
From our accessible toilets to a wheelchair friendly carriage on our big wheel, we’ll make sure your day is great. And we’re the proud winner of two Welsh Venue of the Year awards from disabled access review site Euan’s Guide.
Here’s our full access statement.
Disabled visitors pay our standard admission prices and this automatically includes an accompanying carer space free of charge. Our staff are trained to never assume a disability so proof of disability is required to get your free carer place. This can be any of the following forms of documentation;
Documentation should be dated within the last 24 months.
When buying tickets online just select an adult, child or senior standard admission ticket for the disabled visitor and then add an accompanying free carer ticket. Bring proof of disability as outlined above with you on the day.
We’ve been named Euan’s Guide Accessible Welsh Venue of the Year for two years running. The award recognises the commitment of businesses to making all its visitors feel welcome regardless of their abilities.
Accessible toilet facilities are located in key areas around the park. You can find them at Cwtch Coffee, the Jolly Barn, the Wallaby Ranch outdoor play area and inside our vintage fairground. They’re signposted on our blue signposts around park but you can also check out the locations before you visit by checking our park map.
Our ‘Changing Places’ toilet is located in the vintage fairground and this is a large room with a bed and a hoist.
We don’t currently have any toilet facilities through the underpass where you’ll find Percy’s Piggery, our rare breed paddocks or our land train ride so please bear this in mind and visit the Jolly Barn toilets before accessing the underpass.
We’ve done our very best to make Folly Farm wheelchair and mobility scooter friendly with landscaped paths and ramps. But, we are a rural attraction spread over 120 acres and you’ll probably want to cover the whole area to make the most of your visit. To help, we’ve added plenty of benches around the park for you to take a rest.
The vast majority of our rides and attractions are accessible for all and as we build new (and upgrade old) animal enclosures, we always consider wheelchair users and the ability to view our animals from a seated position with low windows and barriers wherever it’s safe to do so.
Our Big Wheel ride has a disabled carriage which can accommodate a wheelchair as does our popular Land Train ride. Our staff will always try to help to provide access to our fairground rides the vast majority of which are accessible, but as these are vintage and built before modern regulations, this is not always possible.
Our animal experiences are also accessible for wheelchair users with the exception of our sloth experience as they live at height. Our staff are happy to help so please just ask if you have a particular need!
We’ve got a small number of non-motorised wheelchairs available for hire. There’s a £10 deposit required and this is refundable on return of the wheelchair.
We’ve also got a small number of electric scooters available for hire. There’s a £20 daily hire charge plus a refundable deposit of £30 on return of the wheelchair.
If you’d like to book a wheelchair or electric scooter for your visit you can do so online. Any hire charge will be taken at the time of booking and any deposits should be paid by cash or by card on the day of the visit when collecting you hire item.
We’ve got plenty of dedicated parking spaces located near the park entrance. All our parking is free. If you wish to use these more accessible parking areas we do ask you to display a valid blue badge.
For any other accessibility enquiries please check our frequently asked questions section here or contact us, we’re happy to help.
For details on accessibility related to our Holiday Park, including details of our two bedroom lodge with access features, please visit here.