We’ve now held a Certificate of Excellence award since 2011.

*Proud face*

We’re delighted to have been recognised once again by TripAdvisor with a Certificate of Excellence award – we’ve now held onto this award since 2011. The award recognises businesses that consistently achieve excellent (five star) ratings from travellers using the review site.

[Pullout] “There’s no greater praise than that from our visitors. They are the ultimate judges of everything we do and we’re humbled by the amazing reviews we receive on TripAdvisor and other review platforms.

“Ten years ago we never had the level of customer insight these review platforms provide us. They’ve become a vital form of market research which we use to aid decision making. The whole team reads, responds and most importantly, acts on all of our reviews.” – Zoë Wright, head of marketing. [/Pullout]

Royston Badham, our operations manager, proudly displays our latest Certificate of Excellence from TripAdvisor

As well as the Certificate of Excellence Award from TripAdvisor we’ve been humbled in recent years to receive a Travellers’ Choice Award placing us in the top 1% of businesses on TripAdvisor. We received this award in the zoo category in 2014, 2015 and 2017. In 2017 we were rated the 10th best zoo in the world according to TripAdvisor.