We're preparing to welcome you back

Things you’ll want to know

Guidance for the re-opening of attractions is still being finalised and as soon as it is we’ll be able to let you know more. But here are a few things you might want reassurance of now;

• We’ll be limiting the number of visitors each day and we’ll be staggering arrival times to reduce crowding and queuing at admission. In addition to your annual pass or online day entry ticket, you’ll need a pre-booked ticket and we’ll publish details of how to book these closer to our re-opening.
• Some of our attractions and activities may be closed or cancelled according to the latest government guidelines. As these are subject to constant change we won’t be listing these yet.
• Annual passes will be extended for 16 weeks (the period we’ll have been closed) or the length of time you had left on your pass if it expired during our closed period. Some of you have already messaged us to say you don’t wish to accept this extension and you’ll re-purchase annual passes when we open. We’re extremely grateful for this donation and it’s enormously helpful to us so if you’d like to do this then just let our staff know on arrival.
• Expired online day tickets will be accepted until 01 November 2020.
• If you had an animal experience booked then we will be in touch in due course to discuss re-booking when these resume. This may not be when we first re-open because of social distancing measures but we’ll review this as guidance is updated.
• Tesco has automatically extended the validity of its Clubcard Days Out vouchers to 12 months from date of issue. You’ll need to speak to Tesco direct if you need to cancel the vouchers.

We’re still running with limited staff and are very busy getting everything ready for re-opening so we’d really appreciate it you don’t message, email or call with your questions and wait for more information to be announced – thank you!